Pristine Senior Living and Post-Acute Care of Cincinnati-Three Rivers at 7800 Jandaracres Drive in Cincinnati, Ohio

Customer Reviews about Pristine Senior Living and Post-Acute Care of Cincinnati-Three Rivers

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  My mother was here for one week and a half after a icu hospital stay . I placed here here as I was reassured there was new ownership and she would be cared for and receive therapy and decent care. She is in the process as we speak being moved asap via us and her case worker as the case worker went there and seen the lack of staffing and care for residents. They are short staffed and most the nurses and lpns are rude there are some that are very helpful but can only do so much. The bathroom smelled of raw sewage and I over looked that as its an older home and I did love the big rooms and little porch off her room. But my mothers first day there I witnessed call lights unanswered for more than 20 minutes as nursing staff sat in a room ignoring call lights, No one knew what my mothers needs were . When you asked questions about care you received little to no help and when I tried to tell the morning aide my mothers needs I got a snappy response. I noticed my mothers catheter bag was full and leaking onto floor that same aide put it on the floor with a towel under it and walked away did not even bother to clean up the urine . I took it upon myself to clean dump and fix the clamp that came lose and hang bag as it should be. I came to find my mothers records were not able to be found at the time when case worker asked for them nor was she receiving any therapy they said she had been . The directors can never be found . My mother had a fall that went unreported or documented . I had to toilet and dump bed side commode as I was told it was not dumped do to them not knowing how to get part out of chair to dump it ?? . My mother was told she used her call light to much and when she started to call home to let us know about poor treatment her phone was moved . . more or less .. short staff. call lights not answered in timely manner do to short staff or staff not wanting to check. THAT PERSON COULD HAVE FELL OR NEED MAJOR MEDICAL HELP or could just want to talk REGARDLESS YOU NEVER KNOW SO ITS YOUR JOB TO GET THAT CALL LIGHT ASAP ANY STAFF MEMBER CAN LOOK IN TO MAKE SURE ITS NOT A FALL EMERGENCY . rude staff. no one knows what is going on with residents. no proper documentation. directors are no were to be found. No one returns calls Dr orders not followed or documented Staff will argue with you and seems to be no house keeping as I cleaned room . witnessed staff not responding to call lights and complaining of having no help. bathrooms and some rooms smell do to plumbing . also a staff member was seen yelling at a man in a wheel chair when my sister visited . we could not get our mother out of there fast enough . there are a few people who seem to care but just not enough of them . I would not recommend this nursing home until they get a more caring and organized staff . and yes I do understand no place is perfect and I have worked in nursing homes as an aide so I do know you are trained on what is acceptable and not and I know there are many nursing staff who work hard to keep up to state standards but still fall short and that's ok if you are working to fix the issue and keep residents safe . But there is just a blunt lack of care here ..
  August 14, 2017

  by Ronnie Roo Nunlist

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